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Refund Policy

  • Project Stages and Refundability:
    • Full Refund: Consider offering a full refund if the project hasn’t commenced, or within a short timeframe (e.g., 24 hours) after the contract is signed. 
    • Partial Refund: If the project is initiated but not completed, a partial refund might be offered based on the work completed and the agreed-upon scope. 
    • No Refund: Once the project is completed and accepted by the client, no refunds should be offered. 
  • Cancellation Fees:
    • Cancellation Before Commencement: A small cancellation fee may be applied if the client cancels the project before work begins. 
    • Cancellation During Project: A larger cancellation fee, potentially covering completed work and incurred costs, may be applied if the client cancels during project execution. 
  • Timeframe for Requests:
    • Clearly Define Timeframe: Establish a clear timeframe for requesting refunds, for example, within a certain number of days after project completion or cancellation. 
    • No Refunds After Timeframe: State that no refunds will be issued after the specified timeframe. 
  • Communication and Dispute Resolution:
    • Encourage Open Communication: Emphasize the importance of clients communicating any dissatisfaction or issues promptly. 
    • Best Efforts to Resolve: State that the agency will make best efforts to address client concerns and resolve issues before considering a refund. 
    • Dispute Resolution: Outline a process for resolving disputes, such as mediation or arbitration, if necessary. 
  • Specifics for Digital Marketing:
    • No Guarantees: Clearly state that digital marketing results are not guaranteed, and refunds will not be provided based on performance metrics. 
    • Monthly Payments: For monthly digital marketing contracts, specify that payments are made in advance and are not refundable for the period covered.

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